New-contract rules
From 17 January 2025, Ofcom’s rules require any specified in-contract rise in a new agreement to be stated upfront in pounds and pence, with timing clear.
Older agreements
An older agreement can have different wording. Read the actual contract and later notice rather than applying a current headline to an historic account.
Unexpected wording
Compare the notice with the accepted terms. If it is unclear or appears different, ask the provider about the applicable rights and process. Individual circumstances cannot be settled by a general article.
Keep the evidence
Retain the contract summary, dated notice and provider response. We omit plan amounts and do not calculate or forecast a personal bill.
Continue with the source
Primary referenceRead current provider terms before making an account or service change.