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Credit and allowance: two different balances

Top-up credit can sit alongside an active pack. Knowing which balance is used prevents misunderstandings about renewal and usage.

READING 08 · CHECKED 30 SEPTEMBER 2026
01

The active allowance

A pack may contain data, minutes and texts valid for a defined period. Check when it starts and expires and whether unused amounts continue.

02

The spare credit

Credit may cover out-of-allowance activity or another pack under provider rules. It is not automatically a replacement for every expired allowance.

03

Keeping the line active

Read the provider’s inactivity policy. Receiving calls alone may not count as the activity needed to retain a PAYG number.

04

Payment settings

Identify recurring payment and top-up controls in the verified provider account. The site cannot inspect a balance, take payment or reverse a charge.

Continue with the source

Primary reference

Read current provider terms before making an account or service change.