Match the dates
Find the billed period and compare it with the allowance cycle. A statement date and allowance reset date can describe different events.
Separate recurring components
Identify airtime, device responsibility and any optional recurring services. Do not compare the total with a single headline allowance.
Identify unusual activity
Look for the category and date of an unfamiliar item. Ask the provider for an explanation using the verified account or formal enquiry route.
Keep information private
We do not request payment details, passwords or copies of statements. A personal correction, refund or dispute belongs with the provider.
Continue with the source
Primary referenceRead current provider terms before making an account or service change.