Choose the event
Decide whether to keep the number, stop the line without moving it or turn off a recurring pack. Do not request a full cancellation first if a number needs to be transferred.
Inspect the agreement
Find the minimum term, notice conditions and any remaining handset responsibility. Ask the provider to state the effective date and consequences.
Retain confirmation
Keep the final service date and provider confirmation. Check the final statement through the official account and query discrepancies there.
If a dispute remains
Use the provider’s formal complaints procedure and keep a timeline. Ofcom explains consumer complaint routes, but this website cannot decide a dispute.
Continue with the source
Primary referenceRead current provider terms before making an account or service change.